FAQS
You can explore our website to view our full range of products. Additionally, our products are available through select retail partners both in India and internationally. For more details, please visit the Stockists section on our website.
Our typical shipping time frame is 10-15 days. Domestic orders are delivered within 3-5 days, while international orders usually arrive within 7-10 days. If any of your items are out of stock, we will promptly contact you to confirm the revised delivery schedule.
You will receive regular updates via email, and you can also track your order by clicking on the "Track Your Order" link here.
You can conveniently and securely pay your bill online through the Razorpay secure platform, which accepts Visa, Mastercard, and American Express. Please note that we do not accept personal checks, money orders, or any other forms of payment.
Orders are processed from our warehouse in Mumbai, India.
Please email us at info@pallaviswadi.com if you have any delivery requests that differ from our website timelines, and we will do our best to accommodate them.
Each order is recognized as unique by our system, and unfortunately, we are unable to combine orders once they have been placed separately.
Once an order is placed, we do not provide a cancellation option. However, if you wish to modify your order within 24 hours of placing it, we can issue a gift card instead of a refund. These gift cards can be redeemed within 6 months for your next purchase on our website. Please note that these gift cards are only valid on our website and cannot be used on any other website or in physical stores offering our products.
We provide a gift card via email, which functions similarly to store credits. Upon receiving your product at our warehouse, we will inspect it to ensure it is in its original condition and packaging. The gift card will be sent to your email within 3-4 working days after we confirm the product's condition. If you do not receive the gift card after our confirmation, please contact us at info@pallaviswadi.com.
If the item doesn’t fit you, we will exchange it for an alternate size. We accept returns for any genuine defects in the piece caused due to damage in transit and will replace it with another piece of the same style once this is brought to our notice which should be within 48 hours of receipt of the delivery. If for some reason we are unable to provide you with the same style due to unavailability, we would issue a gift card to you which can be utilized for any future purchase on the website.
The returns would need to be made at the following address:
PALLAVI SWADI
402 MAKER CHAMBERS 5
4th FLOOR
221, NARIMAN POINT
MUMBAI – 400021.
The exchange of size as well as gift card is only applicable if the product is received in pristine condition.
Unused and with Tags intact, in Original Packaging.
Currently, our website only accepts orders that have been fully paid for. We are in the process of implementing a partial cash on delivery (COD) option, which will be available soon.
We offer free shipping on all deliveries within India. For international deliveries please see charges here.
Yes, we ship worldwide.
We are unable to offer returns on international orders currently.
Our team will contact you prior to delivery using the email or phone number provided. If a delivery is missed and the item is returned to our studio, our logistics team will reach out to you before re-initiating the delivery process.
Click here to buy a gift card.
Please refer to the size chart attached to each product’s description. You can also have an order custom tailored to your needs, contact us via chat or email us at info@pallaviswadi.com for your requirements.
For custom sizes please contact us via email info@pallaviswadi.com or chat by clicking the icon on bottom right.
Please email us at info@pallaviswadi.com or click on the “Custom Tailored” button in sizes to enter your size.
Yes we do. Please mention the same in the order notes.
As per the Indian Tax Laws, our garments would have a 12% GST which is included in the price.
You can contact us through our Contact page. We will be happy to assist you.
Kindly, book an appointment which is either online or in-store. In case of an online appointment we will send you a Google meet link.
There is no cost of personal styling. It is complementary to all our customers.